Terms & Conditions
Roman Solutions Ltd recommends that you print out and keep a copy of these terms and conditions for future reference. These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. 1. About Us This website www.RSTools.co.uk is owned and operated by Roman Solutions Ltd
Church Bank Industrial Estate
your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01550 720533. 3.2 If purchasing from a quote, the buyer accepts full responsibility for checking the accuracy of that quote. 3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased. 3.4 Carriage charges will be shown prior to you completing the checkout process. 3.5 You will be required to pay for the goods in full at the time of ordering. 3.5.1 Unless purchasing with credit facility. 3.6 We use secure payment facilities for online purchases. You can pay for your order by credit or debit card. 3.7 Promotional prices only apply during the period stated. 3.8 All prices quoted on our website are in UK pounds and will include Value Added Tax (VAT) at the current rate. 3.8.1 We reserve the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond our control (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), 3.8.2 All prices are given on an ex works basis, the buyer shall be liable to pay all transport, packaging and insurance charges. 3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. 3.10 Once your order is complete we will notify you of the dispatch date. 3.11 Only voucher codes obtained from RSTools.co.uk will be honoured. Any vouchers from this website that are over 12 months old can be considered expired and will not be accepted unless otherwise stated. 4. Delivery & Carriage Charges 4.1 Goods will be dispatched from our warehouse or our partners warehouse as soon as possible and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.12. 4.2 We will deliver goods based upon the carriage option selected. Delivery days are shown during the checkout process. Deliveries may be delayed in accordance with point 4.12. 4.3 Your order may arrive in more than one delivery. 4.4 We will deliver the goods to the premises you specify on your order. You must be at your specified location to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday. 4.5.1 Finance purchases must be delivered to the billing address without exception. 4.5 Environmentally responsible disposal of packing materials is your responsibility. Please reuse the packaging where possible.
4.6 If there is no one to accept the order on the scheduled delivery date the goods may be returned to our warehouse and we reserve the right to charge you an additional re-delivery charge. 4.7 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery. 4.8 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items. 4.9 If the goods are lost or damaged please report this to us within two working days from the delivery day. 4.10 Deliveries will be made to the front door or loading area only. Machine installations are the responsibility of the customer. Our chosen carrier will not be able to offer help. 4.11 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods. 4.12 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company. 4.13 Free delivery is available on orders where the goods cost more than £50 – UK Mainland only as set by couriers boundaries. 4.14.1 Additional charges will apply where orders are not from UK Mainland. 4.14.2 Free carriage is for our standard delivery option only. 5. Cancellation and returns 5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel. Any items which have been custom made, such as earth cables, your own branded products and special order only items etc. 5.2 You can cancel your contract at any time up to 28 working days after the day of delivery (roughly 37 days). To do this, please e-mail, or write to us. We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term. 5.2 Goods must be returned in the same condition as when purchased. Unused and unopened. 5.2.1 Any goods being returned showing signs of use or damaged including to any packaging will be subject to a 20% restocking fee plus the cost of any testing time, new parts and new packaging materials where required. 5.2.2 Goods being returned after 28 working days will be subject to a 20% restocking charge or £35. Whichever is higher. 5.2.3 Goods being returned after 28 working days with signs of damage or use will not be credited. 5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 10 working days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage. 5.5 Return goods are to be returned at the cost of the customer unless the item is; 1. faulty 2. damaged 2. not as described 5.5.1 For ‘change of mind’ returns if you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. 5.6 We will refund all monies paid to us by you including any postage within 25 working days, less any costs due under this contract. Please see point 5.1 for exemptions. 5.6.1 No costs applicable before 28 working days. 5.7 We will not be held liable for any fees due to late, damaged or lost deliveries. 5.8 We are not liable for any loss earnings due to late, incorrect or lost deliveries. This cancellation policy does not affect your legal rights. 6. Faulty Goods / Guarantee 6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, we may ask for a digital photograph of the problem as this may help save us both time and money. We will deal with the matter in accordance with your legal rights. Please see points 4.9 and 4.10 for time restrictions. 6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty. 6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected. 6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked. Carriage arranged by ourselves with collection from one address during a working day period. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs. 6.5 All goods must be used in accordance with the manufacturer’s recommendations. We cannot be liable for failure of a product due to misuse and/or negligence including but not limited to failure to follow maintenance instructions. 6.6 If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the warranty claim. 6.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us. 4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions. 5. Exclusion of Liability 5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss. 6. Law and Jurisdiction 6.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales. Changes to This Agreement Roman Solutions Ltd reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.